Terms & Conditions

The minimum permitted age to order goods from this Website is 16 years.

Satisfaction Guarantee

For your extra peace of mind all purchases excluding livestock are covered by our 7-day exchange or money back guarantee (excluding any carriage charges incurred). If you change your mind for whatever reason, return the unused item(s) in their original unopened packaging to “Reef Life returns, Lower Treluswell Penryn TR10 9AT” accompanied with the receipt/invoice and we will be pleased to offer you an exchange or refund - no hassles, for your total peace of mind.

Payment

All prices shown are in pound sterling. VAT at the current rate is inclusive of amounts shown. Payment can be made securely using one of the following methods: Master-Card/Visa/Switch/ Solo/ Maestro card via our Website or by fax, post or telephone. We also accept cheques, banker’s drafts or electronic bank transfer. All payments are subject to validation checks and where required, authorisation by the card issuer. If the issuer of your payment refuses to authorise, we have the right to cancel the order.

Availability

We aim to hold all items in stock, however should an item be more popular than we expected, there may be occasional delays when ordering. If this does occur then an advice note will be attached with your invoice. Sometimes we may experience difficulties with the supply of certain products and may therefore provide a substitute of the same or better quality at no extra cost. The majority of our deliveries are made within 2-3 working days of payment authorisation if the products are in stock. ReefLife ltd will advise regarding the delivery date for out of stock items. When an order is requested for priority despatch the goods are dispatched within 2 workings of payment authorisation. Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods that are beyond our reasonable control i.e. acts force majeure, rioting, floods, fire etc. as a guide. In the unlikely event that your product appears lost or is damaged in transit please contact us.

Live Stock.

Reef-Life has shipped corals, inverts and fish for years. Please read these guidelines below.

1. We only ship live goods for am arrival at a cost of £14.99 for up to 20KG. This will ensure the animal reaches you in the quickest time possible

2. We enclose a guide enclosed in your package, please read this and follow directions.

3. It is paramount that someone must be present on arrival of the livestock courier.

4. DOA (Dead on Arrival) must be notified on the morning of delivery.

5. We can allow order pooling, please contact us before placing your order.

6. Please note in extreme weather (ie cold/freezing temperatures) we reserve the right to dispatch animals until a time that is safe to do so. In this case we will contact you.

Damaged Goods

All your goods should arrive in perfect condition, however, if you do receive goods that appear to be faulty or damaged, please notify the courier on delivery and advise Reef-life ltd within 24 hours of receipt. This applies to any items that may appear to be missing, unless stated on the invoice that the item is currently out of stock. If any items are not to be used straight away, we advise customers to check that the goods have been received in perfect condition and working order. The company will do everything possible to ensure your delivery arrives on time and intact. We will not accept responsibility for any additional expenses occurred due to late or incomplete deliveries.

Returns Procedure

Any products returned unopened, unused and undamaged in line with the Distance Selling Directive are entitled to a 100% refund of the price of the product if we are informed within 7 days from receipt. You then have a further 7 days to return the product at your own expense. All goods returned must be clearly labelled and have full documentation enclosed including the reason for return. All returnable goods must be reported to Reef-Life ltd. Goods returned without any notice will not be accepted. Carriage charges are non-refundable unless the goods are faulty.

Specification

Every effort has been made to ensure that the specifications on this Website are correct at the time of going to print however technical data, dimensions and weights serve only as a guide. Sometimes product specifications may change, in such instances we'll do our very best to inform you when placing your order. All our sizes and measurements are approximate and the utmost care is taken to ensure the accuracy of these dimensions. No guarantee is given or implied that goods will confirm in absolute detail to the description or illustrations published.

Printing & Pricing Errors

In the event a product is listed at a wrong price due to a typographical (human) error or incorrect pricing information received from our suppliers, we have the right to refuse or cancel any orders placed prior to a contract being made.

Security

When you shop with us via our Website, all your financial transactions are entirely secure. Our secure server software encrypts all your payment card details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. If you are experiencing problems connecting via our secure server please check that you have SSL switched on in your browser.

Complaints Procedure

In the event that we fail in meeting our high standards of customer service please contact us via: Online Customer Services
           ReefLife ltd
           Lower Treluswell
           Penryn
           Cornwall
           TR10 9AT

           01326 377660        

Data Protection Act

Please refer to the Privacy Policy

Statutory Rights

These terms and conditions do not effect your statutory rights as a customer.

Product Guarantees

All products excluding livestock carry a standard 12 month guarantee* (unless stated). If your product should fail within this period, please contact our product support team. If your purchase develops a fault within 7 days of receipt, we will generally exchange or refund the item provided it is in 'as-new' condition. This does not apply to faults caused by accident, neglect or misuse, for which there will be no refund or exchange. This does not affect your statutory rights. If your purchase develops a fault after 7 days and within its 12-month guarantee we will organise a repair or exchange of the product for you free of charge (UK only). This does not apply to faults caused by weather damage, accident, neglect or misuse for which there can be no refund or exchange

Delivery Costs

A standard UK mainland delivery charge will be calculated on your order and added to your shopping basket, where the order does not meet the minimum order requirements. A high priority UK mainland delivery is available and can be selected when placing the order and is charged as indicated. Export orders delivery charge is calculated based on the delivery country. Where export rates are not pre-calculated within the Website we will quote accordingly in special circumstances. Please contact us with any specific requirements.

Changes to the Website

We reserve the right to make changes to this Website, the disclaimers and the terms and conditions at any time without prior notice.